Shipping & returns
Honest, simple, no fine print.
Shipping
All orders ship from our studio within 1–2 business days. You'll receive a tracking link by email once your package leaves us.
- Standard (US): 3–5 business days. $7 flat. Free over $75.
- Expedited (US): 2 business days. $18.
- International: 7–14 business days. Calculated at checkout.
We currently ship to the US, Canada, the UK, and the EU. More countries are coming — drop us a note if you're waiting on yours.
Returns
Skincare is personal. If something doesn't feel right within 30 days of delivery, send it back — opened or not — and we'll refund the full price.
- Email returns@suave.com with your order number.
- We'll send a prepaid label.
- Refund processed within 5 business days of receipt.
Damaged or wrong items
If your order arrived damaged or we sent the wrong thing, email us with a photo and your order number. We'll replace it the same day at no cost.
Questions
Contact the studio or email hello@suave.com.